Last Updated: [Insert Date]

Welcome to Specialized Shop at urbanbikehub.com. By accessing our website and making a purchase, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to understand your rights and responsibilities as a valued member of our cycling community.

1. Introduction

At Specialized Shop, we are passionate about cycling and dedicated to providing high-quality components and accessories for cyclists worldwide. Our terms and conditions are designed to ensure a transparent, fair, and enjoyable shopping experience for all users. These terms cover every aspect of your interaction with us, from browsing to post-purchase support.

2. User Obligations and Responsibilities

As a user of our website, you agree to:

  • Provide accurate and up-to-date information during account creation and checkout.
  • Use the website only for lawful purposes and not engage in any fraudulent activities.
  • Respect our intellectual property and not copy, distribute, or misuse any content from urbanbikehub.com.
  • Comply with all applicable laws and regulations in your jurisdiction regarding online purchases.
  • Notify us immediately of any unauthorized use of your account or payment details.

Failure to adhere to these obligations may result in the termination of your account or legal action.

3. Products and Services Description

Specialized Shop offers a curated selection of cycling components and accessories, including but not limited to:

  • Bearings, Bikes, Bottom Brackets & Parts: Precision-engineered for durability and performance.
  • Brakes, Cables & Housing, Chainrings & Accessories: Designed for safety and smooth operation.
  • Cranksets & Parts, Derailleurs & Parts: High-quality parts to enhance your riding experience.
  • E-Bike and E-Bike Accessories: Innovative solutions for modern cycling.
  • Frames, Gravel/Cyclocross, Handlebars, and more: Tailored for various cycling disciplines such as Mountain, Hybrid/Commuter, and Fatbike.

All products are described accurately on our website. However, slight variations in color or design may occur due to manufacturing processes. We reserve the right to update product information without prior notice.

Note: Some items, like helmets, grips, and handlebar tape, are non-returnable for hygiene or safety reasons once opened. Please refer to our Returns & Exclusions section for details.

4. Order and Payment Terms

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive a shipping confirmation email with tracking details once your order is dispatched.
  • We reserve the right to cancel any order due to stock unavailability or suspicious activity.

Payment Methods

We accept the following payment methods for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely through encrypted channels. By providing payment information, you authorize us to charge the applicable amount for your purchase.

Shipping and Delivery

  • Standard Shipping: Via DHL or FedEx at a cost of $12.95, with delivery in 10-15 business days after dispatch.
  • Free Shipping: Via EMS for orders over $50, with delivery in 15-25 business days after dispatch.

Delivery times are estimates and may vary due to customs, weather, or other factors. Customers are responsible for any customs duties, taxes, or import fees in their country. Shipping is available globally, excluding some remote areas in Asia and other regions.

5. Returns, Refunds, and Exchanges

We strive for your satisfaction with every purchase. Our policy is designed to be fair and transparent.

Returns Timeline

  • You have 15 days from the date of receipt to initiate a return.

Return Conditions

  • Items must be in original, unused condition with all tags and packaging intact.
  • Components must not show signs of installation or use.
  • Original receipt or proof of purchase is required.
  • Return shipping costs are the customer’s responsibility, unless the return is due to our error.

Return Process

  1. Contact us at [email protected] within 15 days of receiving your order, using the provided template.
  2. Receive a Return Authorization Number and instructions from our team.
  3. Package items securely with the authorization number on the box.
  4. Once received, we inspect items within 3-5 business days and process refunds or exchanges.

Refunds

  • Refunds are processed within 5-7 business days after approval.
  • Timing varies by payment method: Credit cards (3-10 business days), PayPal (2-5 business days).
  • Refunds are issued to the original payment method; original shipping charges are non-refundable unless due to our error.

Exchanges

Exchanges for size or color are subject to availability. The process mirrors returns, with adjustments for price differences.

Non-Returnable Items

  • Helmets (once packaging is opened for safety reasons).
  • Grips & Handlebar Tape (hygiene products).
  • Installed components, personalized items, and clearance sales.

For defective or incorrect items, contact us immediately, and we’ll cover return shipping if the error is ours.

6. Intellectual Property

All content on urbanbikehub.com, including text, images, logos, and product descriptions, is the property of Specialized Shop and protected by international copyright laws. You may not reproduce, distribute, or use any content without our express written permission. Unauthorized use may result in legal action.

7. Limitation of Liability

Specialized Shop is committed to providing reliable products and services. However, we are not liable for:

  • Delays or failures in delivery due to circumstances beyond our control (e.g., customs, natural disasters).
  • Incorrect use or installation of products, which may void warranties.
  • Indirect damages, such as loss of profits or data, arising from your use of our website or products.
  • Issues related to third-party services, such as payment processors or shipping carriers.

Our total liability in any event shall not exceed the purchase price of the products in question. This limitation is in accordance with applicable consumer protection laws.

8. General Provisions

Governing Law

These terms are governed by the laws of the United States, specifically the state of [Insert State, e.g., Washington], without regard to conflict of law principles.

Changes to Terms

We may update these terms periodically. Changes will be posted on this page with an updated “Last Revised” date. Continued use of the website constitutes acceptance of the revised terms.

Contact Information

For questions or assistance, reach out to our dedicated team:

  • Email: [email protected]
  • Address: Specialized Shop, 763 Mudlick Road, Spokane, US 99201
  • Response Time: Within 1-2 business days

9. Conclusion

Thank you for choosing Specialized Shop. We are honored to support your cycling passion with precision-crafted components and exceptional service. By shopping with us, you agree to these terms and join a community dedicated to excellence. Ride safely and with passion!

Shop with confidence. Ride with passion.
Specialized Shop