Privacy Policy

Last Updated: January 2024

At Specialized Shop, we believe your privacy is as important as the precision components we deliver. Just as we meticulously select every bearing, derailleur, and frame in our inventory, we handle your personal data with the same expert care and attention to detail. This Privacy Policy explains how we collect, use, and protect your information when you visit urbanbikehub.com.

1. Information We Collect

We collect information that helps us provide you with the best possible cycling experience:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order
• Payment Information: Credit card details, PayPal information, and billing address (processed securely through our payment partners)
• Technical Data: IP address, browser type, device information, and browsing behavior on our site
• Communication Records: Correspondence with our support team and product preferences
• Purchase History: Records of your orders for bearings, bikes, components, and accessories

2. How We Use Your Information

Your data helps us deliver the premium service discerning cyclists expect:

• Process your orders for cycling components and complete bikes
• Provide customer support for technical questions about products
• Send order confirmations, shipping updates, and delivery notifications
• Improve our website functionality and product selection
• Prevent fraud and ensure transaction security
• Communicate about new products, promotions, and cycling content (with your consent)
• Comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

We treat your data like we treat our premium components – with care and precision. We may share information with:

• Payment Processors: Secure payment partners like Visa, MasterCard, JCB, and PayPal to complete transactions
• Shipping Carriers: Logistics partners including EMS to deliver your orders worldwide
• Service Providers: Companies that help us operate our website and business (hosting, analytics, marketing)
• Legal Compliance: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same commitment we apply to securing your financial transactions:

• Secure Storage: Your data is stored on encrypted servers with limited access
• Payment Security: Military-grade encryption protects all financial transactions
• Retention Period: We keep your data only as long as necessary for business, legal, or tax purposes
• International Transfers: As we serve cyclists globally (excluding certain Asian countries and remote regions), your data may be transferred internationally with appropriate safeguards

5. Your Rights and Choices

You have control over your personal information, including the right to:

• Access and review the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Data portability for transferring your information to another service

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Like precision bearings that ensure smooth performance, cookies help our website function optimally:

• Essential Cookies: Required for basic site functionality and secure shopping
• Performance Cookies: Help us understand how cyclists use our site and improve their experience
• Functionality Cookies: Remember your preferences for components, bike types, and regional settings
• Marketing Cookies: Used with your consent to show relevant cycling products and promotions

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect your shopping experience.

7. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

8. International Compliance

While we serve cyclists worldwide (excluding certain Asian countries and remote regions), we strive to comply with applicable privacy laws including GDPR for European customers and CCPA for California residents.

9. Policy Updates

We may update this policy as our business evolves or legal requirements change. Significant changes will be communicated through our website or directly to registered customers. Continued use of our services after changes constitutes acceptance of the updated policy.

Shop with confidence. Ride with passion.
Specialized Shop