Precision Service for Passionate Cyclists

Our Commitment to Your Satisfaction

At Specialized Shop, we understand that every component matters in your cycling journey. Just as we meticulously select each bearing, derailleur, and frame in our inventory, we’ve designed our returns process with the same attention to detail and commitment to excellence. We want you to be completely satisfied with your purchase, whether it’s a single bearing or a complete bike build.

Our returns policy reflects our dedication to the global cycling community we serve, providing clear guidelines and a streamlined process for returns and exchanges.

Returns & Exchanges Timeline

We offer a 15-day return window from the date you receive your items. This gives you adequate time to inspect your components and ensure they meet your exacting standards.

Important Conditions

  • Items must be in original, unused condition with all tags and packaging intact
  • Components must not show any signs of installation or use
  • Original receipt or proof of purchase is required
  • Return shipping costs are the responsibility of the customer unless the return is due to our error

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team at [email protected] within 15 days of receiving your order. Please use the template below to ensure we have all necessary information to process your request efficiently.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Content:

Dear Specialized Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Items to Return: [List items with quantities]
Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone Number: [Your Phone Number]

I confirm that the items are in original condition with all packaging and tags intact.

Thank you for your assistance,
[Your Full Name]

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed instructions for returning your items. Do not ship items without this authorization as we cannot process unauthorized returns.

Step 3: Package and Ship Your Return

Securely package all items in their original packaging, including all accessories, manuals, and documentation. Include a copy of your receipt or order confirmation inside the package. Write the Return Authorization Number clearly on the outside of the box.

Step 4: Return Processing

Once we receive your return, our quality team will inspect the items within 3-5 business days. We’ll notify you via email once the inspection is complete and your refund or exchange is being processed.

Refund Timeline & Methods

Refund Processing Time

After we approve your return, refunds are processed within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution:

  • Credit Card Payments (Visa, MasterCard, JCB): 3-10 business days after we process the refund
  • PayPal Payments: 2-5 business days after we process the refund

Refunds are issued to the original payment method used for purchase. We cannot refund to a different card or account for security reasons.

Important Refund Notes

  • Original shipping charges are non-refundable unless the return is due to our error
  • Return shipping costs are deducted from your refund amount
  • For exchanges, we’ll ship the replacement item once we receive and inspect your return

Non-Returnable Items

To ensure the safety and integrity of our cycling components, certain items cannot be returned for hygiene or safety reasons:

  • Helmets (for safety reasons, once the packaging is opened)
  • Grips & Handlebar Tape (hygiene products that cannot be resold once opened)
  • Installed Components (items that show signs of installation or use)
  • Personalized or Custom-ordered Items
  • Clearance or Final Sale Items (as marked at time of purchase)

If you receive a defective item from these categories, please contact us immediately at [email protected] and we’ll work with you to find an appropriate solution.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The exchange process follows the same steps as returns, with these additional considerations:

  • Exchange items are shipped once we receive and inspect your return
  • If the exchange item costs more, you’ll need to pay the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to the same condition requirements as returns

Defective or Incorrect Items

If you receive a defective item or the wrong product, contact us immediately at [email protected]. We’ll cover return shipping costs for items that are defective or incorrect due to our error.

Please include photos of the defective item or incorrect product in your email to help us resolve the issue quickly.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: Specialized Shop, 763 Mudlick Road, Spokane, US 99201

Response Time: We typically respond within 1-2 business days

Shop with confidence. Ride with passion.

Specialized Shop