FAQ

We offer a comprehensive range of premium cycling components and accessories including:

• Complete bikes (Mountain, Gravel/Cyclocross, Hybrid/Commuter, Fatbike, E-Bike)
• Frames and framesets
• Performance components (Bearings, Bottom Brackets, Brakes, Cranksets, Derailleurs)
• Handlebars, Grips, and Cycling Accessories
• E-Bike technology and accessories
• Helmets and safety equipment

Yes! We are committed to providing only authentic Specialized products. Every component, bike, and accessory we deliver is genuine and backed by the quality and innovation that define the Specialized brand.

Absolutely! Our product range caters to:

• Mountain bikers preparing for rugged trails
• E-bike enthusiasts embracing modern mobility
• Commuters seeking reliable daily transportation
• Professional cyclists and weekend warriors
• Cyclocross and gravel riders

We provide two premium shipping solutions:

• Standard Shipping ($12.95) – via DHL or FedEx
  Delivery: 10-15 days after dispatch
  Perfect for urgent component needs with included tracking
• Free Shipping – via EMS
  Delivery: 15-25 days after dispatch
  Available on orders over $50, ideal for planned upgrades

All orders undergo careful quality checks and professional packaging within 1-2 business days before dispatch. We respect your time and cycling ambitions with efficient processing.

Yes, we serve passionate cyclists across the world! However, please note that delivery to certain Asian countries and remote regions may not be available due to logistical constraints.

Every product—from precision bearings to complete e-bikes—is handled with expert care. Our packaging solutions are specifically designed for cycling equipment, ensuring your gear arrives in perfect condition, ready for installation and immediate use.

We accept all major payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. Your financial data is handled with the same precision and care as our cycling components.

Your satisfaction is our priority. We offer a straightforward 15-day return policy from the date of receipt. If any product doesn’t meet your expectations, we’re here to make it right.

While we take extreme care in packaging, if your product arrives damaged, please contact us immediately at [email protected]. We’ll quickly resolve the issue and ensure you get the perfect cycling equipment you deserve.

We understand that every component we deliver is more than just a product—it’s an essential part of your cycling experience. Our global delivery network is designed specifically for passionate cyclists, bringing premium cycling equipment directly to your doorstep with unmatched reliability and value.

We’re cycling enthusiasts serving cycling enthusiasts. Our team is dedicated to ensuring every aspect of your Specialized Shop experience reflects the quality and performance you expect from premium cycling products.